FAQ — grouped by how teams ask

Straight answers about Motion Core SRE courses. If something is missing, email the desk—we add candid limitations, not brochure filler.

Delivery & format

Do you run entirely remote?

Yes—live blocks are video-based with EN delivery and BR-friendly scheduling. Labs are async with mentor threads.

Can we mix cohort and self-paced seats?

What is intentionally not included?

Which vendors are assumed?

Examples use OpenTelemetry-friendly patterns. You map exporters to your backend—no paywalled vendor labs.

Will you instrument my services?

Do you cover mobile clients?

Why list BRL amounts without checkout?

Brazilian teams asked for transparent anchors. Invoices and tax treatment are handled offline with clear totals.

How do refunds work?

Can procurement teams pay in installments?

Will pager volume drop automatically?

Not guaranteed. We teach alert budgets and ownership maps; your culture still has to enforce them.

Are certificates included?

How many mentors per cohort?