Reliability Culture
Ownership Maps for Platform Teams
Clarify who wakes up for what without turning RACI into wallpaper.
3 weeks · 12h · Self-paced · BRL 1.100 (informational)
Program narrative
Build ownership maps that connect services, on-call rotations, and escalation paths with clear handoffs for gray areas.
What ships inside
- Ownership discovery interviews
- Gray area tagging system
- Rotation overlap planner
- Escalation path storyboard
- Vendor boundary markers
- Documentation freshness owners
- Quarterly ownership diff review
Outcomes we expect you to demo
- Publish a map covering top 20 services
- Resolve two gray areas with signed owners
- Align on-call overlaps for holiday windows
Mentor on point
Marina Duarte
Program coordinator translating org design into operational clarity.
FAQ — including what we skip
We reference labor context in BR at a high level; consult HR for contracts.
Experience notes
“Gray area tagging cut our pager roulette arguments sharply.”
— Vitor · survey