Incident Response
Incident Commander Field Notes
Run calmer incidents with explicit roles, timelines, and customer comms rhythms.
3 weeks · 14h · Cohort drills · BRL 1.650 (informational)
Program narrative
Practice command cycles, delegation patterns, and comms cadences that keep technical work aligned with stakeholder updates without theatrics.
What ships inside
- Role rotation cards
- Severity rubric with customer impact
- Bridge etiquette one-pager
- Customer update templates
- Parallel investigation tracks
- De-escalation cues
- Handoff checklist to support
Outcomes we expect you to demo
- Pilot a two-commander rotation on a rehearsal
- Publish a comms cadence doc for sev-1
- Run a tabletop with timed customer updates
Mentor on point
Luiza Carvalho
Incident reviewer who has led multi-region SaaS outages to calm closure.
FAQ — including what we skip
No—this is operational rehearsal, not an exam track.
Experience notes
“The bridge etiquette sheet stopped our "everyone talks" problem on the second drill.”
— Débora · Tech lead · Logistics API team · Google
“Tabletop felt realistic; I wanted one more international timezone scenario.”
— Felipe · 4/5